{"id":3423,"date":"2020-11-16T16:43:55","date_gmt":"2020-11-16T16:43:55","guid":{"rendered":"https:\/\/heattreatmentsolution.eu\/?post_type=avada_faq&p=3423"},"modified":"2025-09-29T12:17:27","modified_gmt":"2025-09-29T12:17:27","slug":"frequently-asked-questions","status":"publish","type":"avada_faq","link":"https:\/\/www.kepka.tech\/es\/faq-items\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes: hornos de t\u00fanel y de c\u00e1mara"},"content":{"rendered":"

PREGUNTAS FRECUENTES PREGUNTAS<\/span><\/p>\n

<\/h1><\/div>
<\/div><\/div>

<\/i><\/i><\/span>\u00bfCu\u00e1nto tiempo estar\u00e9 esperando mi horno? <\/span><\/a><\/h4><\/div>
\n

El tiempo de espera habitual de los hornos Kepka es 8-10 semanas.\u00a0<\/strong><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>\u00bfC\u00f3mo puedo contactar contigo? <\/span><\/a><\/h4><\/div>
\n

Puedes usar Chatbox<\/strong>,<\/span> escribe un e-mail<\/strong> <\/span>a: contact@kepka.com.pl<\/strong><\/span> o llama a nuestro Atenci\u00f3n al cliente + 515034171<\/strong><\/span>\u00a1Esperamos poder hablar contigo!<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>\u00bfTengo que pagar la entrega del horno? <\/span><\/a><\/h4><\/div>
\n

No, delivery within Poland is gratis\u00a0\u00a0<\/strong><\/span><\/p>\n

Ask our consultant about the cost of delivery with Kepka’s assistant and to other countries.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>\u00bfC\u00f3mo puedo presentar una queja y cu\u00e1nto tiempo esperar\u00e9 para su consideraci\u00f3n? <\/span><\/a><\/h4><\/div>
\n

Tomamos caf\u00e9 de todas las quejas de los clientes de inmediato. El tiempo para considerar la denuncia es 30 dias.\u00a0<\/strong><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>\u00bfCu\u00e1nto cuesta el servicio del horno? <\/span><\/a><\/h4><\/div>
Standard\u00a0servicio de inspecci\u00f3n peri\u00f3dica c<\/span>el costo del servicio del horno es 235\u20ac<\/span> <\/strong>m\u00e1s los gastos de viaje.<\/p>\n

Si el horno requiere reparaci\u00f3n o reemplazo de elementos, el precio es calculado individualmente.\u00a0<\/strong><\/span><\/div><\/div><\/div>

<\/i><\/i><\/span>T\u00e9rminos de garantia<\/span><\/a><\/h4><\/div>
\n

La garantie pour les clients individuels prend 24 meses.\u00a0<\/span><\/strong><\/p>\n

La garantie pour les clients professionnels prend 12 meses.\u00a0<\/span><\/strong><\/p>\n

Lea informaci\u00f3n detallada sobre los t\u00e9rminos de la garant\u00eda.<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>\u00bfC\u00f3mo entregan sus hornos? <\/span><\/a><\/h4><\/div>
\n

Estamos enviando nuestros hornos\u00a0por una empresa de transporte profesional (un remolque regular o un remolque con ascensor).
\nEl horno est\u00e1 sobre un pal\u00e9, asegurado con papel de aluminio. Nosotros garantizamos viaje seguro<\/span><\/strong> para su horno Kepka.\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>\u00bfQu\u00e9 controlador debo elegir para mi horno? <\/span><\/a><\/h4><\/div>
\n

La elecci\u00f3n del controlador depende principalmente de procesos t\u00e9rmicos<\/strong> <\/span>que planea llevar, esto regula la curva de combusti\u00f3n.<\/p>\n

Hay algunos aspectos a tener en cuenta antes de tomar una decisi\u00f3n: aqu\u00ed se muestra una descripci\u00f3n detallada y una comparaci\u00f3n de los modelos del controlador donde explicamos la diferencia entre ellos.<\/p>\n

<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>\u00bfTengo que proporcionar ventilaci\u00f3n adicional en la habitaci\u00f3n donde se ubicar\u00e1 la estufa?<\/span><\/a><\/h4><\/div>
\n
Cuando se trata de Chamber Furnaces Kepka<\/span><\/strong>\u00a0- no hay necesidad de ventilaci\u00f3n adicional (la ventilaci\u00f3n por gravedad es suficiente).<\/div>\n
<\/div>\n
En el caso de un cabina de acristalamiento<\/strong><\/span>, es necesario instalar una tuber\u00eda de descarga de la chimenea en la parte superior de la cabina, fuera de la habitaci\u00f3n.<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> \u00bfCu\u00e1l es la distancia requerida entre el horno y la pared?<\/span><\/a><\/h4><\/div>
\n

El horno debe estar al menos a 70 cm de la pared donde se coloca el controlador para facilitar el acceso de servicio y a 50 cm (lados) de las paredes.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"faq_category":[209],"class_list":["post-3423","avada_faq","type-avada_faq","status-publish","format-standard","hentry","faq_category-faq"],"yoast_head":"\nFAQ - Tunnel and Chamber Kilns - KEPKA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kepka.tech\/es\/faq-items\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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