FAQ - Piece Tunelowe i Komorowe

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filter_blur="0" filter_hue_hover="0" filter_saturation_hover="100" filter_brightness_hover="100" filter_contrast_hover="100" filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0" last="true" border_position="all" first="true"][fusion_title title_type="text" loop_animation="once" rotation_effect="bounceIn" display_time="1200" highlight_effect="circle" highlight_width="9" highlight_top_margin="0" before_text="" rotation_text="" highlight_text="" after_text="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" content_align_medium="" content_align_small="" content_align="left" size="1" font_size="46px" animated_font_size="" fusion_font_family_title_font="" fusion_font_variant_title_font="" line_height="" letter_spacing="" text_shadow="no" text_shadow_vertical="" text_shadow_horizontal="" text_shadow_blur="0" text_shadow_color="" margin_top_medium="" margin_bottom_medium="" margin_top_small="" margin_bottom_small="" margin_top="0px" margin_bottom="20px" margin_top_mobile="" margin_bottom_mobile="" text_color="" animated_text_color="" highlight_color="" style_type="none" sep_color="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] FREQUENTLY ASKED QUESTIONS [/fusion_title][fusion_separator style_type="default" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" flex_grow="0" top_margin="30px" bottom_margin="60px" width="40%" alignment="left" border_size="1px" sep_color="#ef7d1d" icon="" icon_size="" icon_color="" icon_circle="" icon_circle_color="" /][fusion_accordion type="" inactive_icon="" active_icon="" margin_top="" margin_bottom="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" boxed_mode="" border_size="1" border_color="" hue="" saturation="" lightness="" alpha="" hover_color="" background_color="" divider_line="" divider_hover_color="" divider_color="" padding_top="" padding_right="" padding_bottom="" padding_left="" title_tag="h4" fusion_font_family_title_font="" fusion_font_variant_title_font="" title_font_size="" title_line_height="" title_letter_spacing="" title_text_transform="" title_color="#757575" icon_size="" icon_color="" icon_boxed_mode="" icon_box_color="" icon_alignment="" fusion_font_family_content_font="" fusion_font_variant_content_font="" content_font_size="" content_line_height="" content_letter_spacing="" content_text_transform="" content_color="#5c5c5c" toggle_hover_accent_color="" toggle_active_accent_color="" parent_dynamic_content=""][fusion_toggle title="How long I'll be waiting for my furnace? " open="no" class="" id=""] Usual waiting time Kepka furnaces is 8 - 10 weeks. [/fusion_toggle][fusion_toggle title="How can I contact with you? " open="no" class="" id=""] You can use Chatbox , write an e-mail at: contact@kepka.com.pl or call our Customer Service + 515 034 171 . We are looking forward to talk with you! [/fusion_toggle][fusion_toggle title="Do I have to pay for delivery of the furnace? " open="no" class="" id=""] No, delivery within Poland is free. Ask our consultant about the cost of delivery with Kepka's assistant and to other countries. [/fusion_toggle][fusion_toggle title="How can I make a complaint and how long will I wait for the consideration? " open="no" class="" id=""] We take cafe of all client's complaints immediately. The time for considering the complaint is 30 days. [/fusion_toggle][fusion_toggle title="How much does service of the furnace cost? " open="no" awb-switch-editor-focus="" class="" id="" fusion_font_family_title_font="" fusion_font_variant_title_font="" title_font_size="" title_line_height="" title_letter_spacing="" title_text_transform="" title_color="#757575" hue="" saturation="" lightness="" alpha="" fusion_font_family_content_font="" fusion_font_variant_content_font="" content_font_size="" content_line_height="" content_letter_spacing="" content_text_transform="" content_color="#5c5c5c"]Standard periodic inspection service c ost of the furnace service is 235€ plus the travel costs. If the furnace requires repair or replacement of elements pricing is calculated individually. [/fusion_toggle][fusion_toggle title="Warranty terms" open="no" class="" id=""] Warranty for Individual customers takes 24 months. Warranty for Business customers takes 12 months. Read detailed information about warranty terms. [/fusion_toggle][fusion_toggle title="How do you deliver your furnaces? " open="no" class="" id=""] We are shipping our furnaces by a professional shipping company (a regular trailer or trailer with an elevator). The furnace is on a pallet, secured with foil. We guarantee safe travel for your Kepka furnace. [/fusion_toggle][fusion_toggle title="Which controller should I pick for my furnace? " open="no" class="" id=""] The choice of the controller depend mostly of thermal processes which you plan to carry - this regulates the burning curve. There are few aspects to take into consideration before making choice - detailed description and comparison of the controller's models where we are explaining the difference between them are here. [/fusion_toggle][fusion_toggle title="Do I have to provide additional ventilation in the room where the stove will be located?" open="no" class="" id=""] When it comes to Chamber Furnaces Kepka - there's no need for additional ventilation (gravity ventilation is enough). In the case of a glazing cabin , it is required to install a discharge pipe from the fireplace on the top of the cabin, outside the room. [/fusion_toggle][fusion_toggle title=" What is the required distance between the furnace and the wall?" open="no" class="" id=""] The furnace must stand at least 70 cm from the wall where the controller is placed for easier service access and 50 cm (sides) from the walls. [/fusion_toggle][/fusion_accordion][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

CZĘSTO ZADAWANE PYTANIA

Jak długo będę czekać na swój piec?

Standardowo czas oczekiwania na piece Kepka to 8 - 10 tygodni.

Jak mogę się z Wami skontaktować?

Możesz użyć Chatboxa, napisać e-mail na: contact@kepka.com.pl lub zadzwonić do Obsługi Klienta na numer + 515 034 171Chętnie z Tobą porozmawiamy!

Czy muszę zapłacić za dostawę pieca?

Nie, dostawa na ternie Polski jest darmowa.

O dostawę z asystentem Kepka oraz do innych krajów zapytaj naszego konsultanta

Jak mogę złożyć reklamację i jak długo będę czekać na jej rozpatrzenie?

Natychmiast przyjmujemy wszystkie reklamacje klientów! Czas na rozpatrzenie reklamacji wynosi 30 dni.

Ile kosztuje serwis pieca?

Standardowy okresowy przegląd piecakosztuje 235€ plus koszty podróży.

Jeśli piec wymaga naprawy lub wymiany elementów wycena jest przygotowywana indywidualnie.

Warunki gwarancji

Gwarancja dla klientów indywidualnych trwa 24 miesiące.

Gwarancja dla klientów biznesowych wynosi 12 miesięcy.

Przeczytaj szczegółowe informacje o warunkach gwarancji.

FAQ - Piece Tunelowe i Komorowe

CZĘSTO ZADAWANE PYTANIA

Jak długo będę czekać na swój piec?

Jak mogę się z Wami skontaktować?

Czy muszę zapłacić za dostawę pieca?

Jak mogę złożyć reklamację i jak długo będę czekać na jej rozpatrzenie?

Ile kosztuje serwis pieca?

Warunki gwarancji

Jak dostarczacie piece?

Jak dobrać sterownik do mojego pieca?

Czy muszę zapewnić dodatkową wentylację w pomieszczeniu, w którym będzie ustawiony piec?

Jaka jest wymagana odległość między piecem a ścianą?

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FAQ - Piece Tunelowe i Komorowe

CZĘSTO ZADAWANE PYTANIA

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