FREQUENTLY ASKED QUESTIONS

Usual waiting time Kepka furnaces is 8 – 10 weeks. 

You can use Chatbox, write an e-mail at: contact@kepka.com.pl or call our Customer Service + 515 034 171. We are looking forward to talk with you!

No, delivery within Poland is free.  

Ask our consultant about the cost of delivery with Kepka’s assistant and to other countries.

We take cafe of all client’s complaints immediately. The time for considering the complaint is 30 days. 

Standard periodic inspection service cost of the furnace service is 235€ plus the travel costs.

If the furnace requires repair or replacement of elements pricing is calculated individually. 

Warranty for Individual customers takes 24 months. 

Warranty for Business customers takes 12 months. 

Read detailed information about warranty terms.

We are shipping our furnaces by a professional shipping company (a regular trailer or trailer with an elevator).
The furnace is on a pallet, secured with foil. We guarantee safe travel for your Kepka furnace. 

The choice of the controller depend mostly of thermal processes which you plan to carry – this regulates the burning curve.

There are few aspects to take into consideration before making choice – detailed description and comparison of the controller’s models where we are explaining the difference between them are here.

When it comes to Chamber Furnaces Kepka – there’s no need for additional ventilation (gravity ventilation is enough).
In the case of a glazing cabin, it is required to install a discharge pipe from the fireplace on the top of the cabin, outside the room.

The furnace must stand at least 70 cm from the wall where the controller is placed for easier service access and 50 cm (sides) from the walls.